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Completed

Gorgias integration

Get detailed insights on all your customer support data directly pulled from the #1 customer support platform in E-Commerce. Insights include: Volume & flow: tickets created, resolved, created-vs-resolved daily trend Tickets-per-order (× your Shopify orders) — the leading indicator CSAT — average score, % positive (4–5★), response count, full 1–5★ distribution Agent performance — per agent: tickets handled, resolved, avg resolution time, CSAT (real names, not IDs) Priority mix — urgent / high / normal / low Open backlog — tickets still unresolved Resolution time — true period average (creation → close) Conversation length — avg messages per ticket (effort signal) Top contact reasons (tags) + channel mix (email / chat / etc.) First-response time — best-effort (the one metric still being verified, see below)

Maarten Klijnsma 18 days ago

Completed

A cinematic new home — the Command Center

We're transforming your Ecom Forward home into a true Command Center — a sleek, dark "mission-control" view with your AI analyst, Ford, living right at the heart of it. At a glance: today's revenue, profit, what needs your attention, and how you're pacing toward your goals — with Ford always one tap (or one word) away to ask anything about your store. Same trustworthy numbers you already rely on, just a home that actually feels like running your business. We're building it on the dashboard first, then rolling the new look across the app. More soon. 🚀

Maarten Klijnsma 19 days ago