Gorgias integration

Get detailed insights on all your customer support data directly pulled from the #1 customer support platform in E-Commerce. Insights include:

• Volume & flow: tickets created, resolved, created-vs-resolved daily trend

• Tickets-per-order (× your Shopify orders) — the leading indicator

• CSAT — average score, % positive (4–5★), response count, full 1–5★ distribution

• Agent performance — per agent: tickets handled, resolved, avg resolution time, CSAT (real names, not IDs)

• Priority mix — urgent / high / normal / low

• Open backlog — tickets still unresolved

• Resolution time — true period average (creation → close)

• Conversation length — avg messages per ticket (effort signal)

• Top contact reasons (tags) + channel mix (email / chat / etc.)

• First-response time — best-effort (the one metric still being verified, see below)