Tell us what to build next; request features and vote on what matters most to you.
Help shape Ecom Forward
Completed
Connect Judge.me
Get review insights from one of the leading product review apps, pushed to Ecom Forward. Have Ford analyze reviews for you, and get email alerts for 1-2 star reviews.
Completed
Ford (AI agent) deep web research
Ability to find competitors, analyze their websites, pull traffic data, pull marketing from ad platforms
Completed
Gorgias integration
Get detailed insights on all your customer support data directly pulled from the #1 customer support platform in E-Commerce. Insights include: Volume & flow: tickets created, resolved, created-vs-resolved daily trend Tickets-per-order (× your Shopify orders) — the leading indicator CSAT — average score, % positive (4–5★), response count, full 1–5★ distribution Agent performance — per agent: tickets handled, resolved, avg resolution time, CSAT (real names, not IDs) Priority mix — urgent / high / normal / low Open backlog — tickets still unresolved Resolution time — true period average (creation → close) Conversation length — avg messages per ticket (effort signal) Top contact reasons (tags) + channel mix (email / chat / etc.) First-response time — best-effort (the one metric still being verified, see below)
Completed
Talk to Ford — hands-free voice command center
Walk up to your screen, talk to Ford, and watch your numbers appear as he answers. Voice-first, with text whenever you prefer.
Completed
A cinematic new home — the Command Center
We're transforming your Ecom Forward home into a true Command Center — a sleek, dark "mission-control" view with your AI analyst, Ford, living right at the heart of it. At a glance: today's revenue, profit, what needs your attention, and how you're pacing toward your goals — with Ford always one tap (or one word) away to ask anything about your store. Same trustworthy numbers you already rely on, just a home that actually feels like running your business. We're building it on the dashboard first, then rolling the new look across the app. More soon. 🚀
Planned
Custom metrics everywhere
Use your custom metrics on Marketing, Reports, and Goals, not just Daily Profit and the dashboard.
Completed
Integrate Reviews & reputation platforms
Pull in Judgeme, Loox, Trustpilot, and Google reviews and get alerted to negative ones.
Completed
Ask Ford
Message your AI analyst. Not just in your Ecom Forward dashboard, but also in Telegram and your company’s Slack Workspace.